Privacy Policy

Who we are

Comet Lab ("we", "us", "our") operates cometlab.ai. We build AI agents, company assistants and AI apps for businesses. Our registered contact email is hello@cometlab.ai.

What data we collect

We collect what you give us directly, and details of your visit:

• Contact & enquiry forms: name, email address, and any description you provide about your project.
• Booking data: name, email, and phone number when you book a discovery call via our scheduling app.
• Cookies & analytics: the pages you view, what you click and scroll, how you arrived (such as from an ad or another website), your browser and device, and your approximate location from your IP address. Microsoft Clarity also records how you move through each page. See our Cookie Policy for details.
• With your enquiry: when you send a form or book a call, we add how you found us and your analytics IDs to your record.

We do not collect payment information, government IDs, or any sensitive personal data through this website.

How we use your data

• To respond to your enquiry or confirm your booking.
• To add you to our CRM so we can manage our business relationship with you.
• To send you transactional emails related to your booking (confirmation, reminders).
• To understand how visitors use our website, and to improve it.
• To measure our advertising on Google Ads and OpenAI Ads.

We do not use your data for automated decision-making or profiling. We do not sell your data to third parties.

Who we share data with

We use the following third-party services, each of which processes data on our behalf:

• ZeptoMail (Zoho): transactional email delivery.
• Calendar: appointment scheduling app (securely self-hosted on our servers).
• CRM: customer relationship management (securely self-hosted on our servers).
• Google Calendar / Google Meet: video call links and calendar invites for booked appointments.
• Google Analytics (Google): website analytics, through cookies set on every visit.
• Google Ads (Google): advertising measurement, recording the visits and enquiries that follow a Google ad.
• Microsoft Clarity (Microsoft): heatmaps and recordings of how visitors use each page.
• OpenAI Ads (OpenAI): advertising measurement. When you send a form or book a call, OpenAI receives a hashed copy of your email address, your IP address and your browser details.

How long we keep data

We retain contact and booking records for as long as the business relationship is active, or for up to 3 years after last contact, whichever is earlier. You can request deletion at any time.

Your rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion ("right to be forgotten").
• Object to or restrict processing.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, email hello@cometlab.ai. We will respond within 30 days.

Security

We use HTTPS across all our services. Access to our CRM and internal apps is restricted to authorised personnel only. No method of transmission over the internet is 100% secure; we take reasonable precautions but cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact

Questions about this policy? Email us at hello@cometlab.ai.