How AI works, where it fails, what it costs and where it fits.
Read HorizonAI in every part of
how your company works.
Built around your systems, your rules and your people.
AI working inside your company.
- AI agentPeople
-
Company assistant
One AI workspace for every team, connected to your systems.
Explore the company assistant -
Start with the AI Audit.
Find out where AI pays off in your company, and leave with a roadmap to make it happen.
- Intensive audit Teams, processes, stack and apps.
- Audit report Where AI pays off, and what to do first.
- AI roadmap A clear plan for AI implementation.
What should AI do first at your company?
- AI models keep improving.
- They can handle more complex work.
- But routine work does not need the newest model.
- AI handles it today.
A pyramid of the work in a company, from the base up.
- Routine work: Reports, Entries, Follow-ups, Reminders, Quotations, Invoices.
- Judgement work: Pricing calls, Exceptions, Approvals.
- Expert work: Innovation, New products, Strategy.
- Above the top, an open space: models keep expanding what is possible.
The operating benefits of company AI
- More operating capacity without adding headcount
- Faster turnaround on everyday work
- More consistent quality across operations
AI use cases
AI at work in every department.
Everyday tasks, in the apps your teams already use.
Company assistantSales Renewals and account care
Account managers get any customer's deals, dues, tickets and emails in one answer
Google Chat
HubSpot
Zoho Books
Zendesk
Gmail

Sales Proposals and quotes
Made-to-order quotes are built right first time, priced to your rules and signed online
- Quote app
HubSpot
NetSuite
Slack
DocuSign

Sales Renewals and account care
Account managers get a one-page brief before every customer meeting
Outlook
Salesforce
Freshdesk
Company assistantSales Pipeline and forecasting
Sales heads ask why the forecast moved and get the reasons, deal by deal
Slack
Salesforce
Gmail
NetSuite

Sales Proposals and quotes
Most RFP questions are answered from your past bids, and experts fill the gaps
SharePoint
Microsoft Word
Microsoft Teams

Sales Proposals and quotes
Discount requests reach the right approver, with the margin impact shown
Salesforce
Microsoft Teams

Sales Proposals and quotes
Quotes for repeat customers go out the same day, approved by the owner in Slack
Gmail
Google Sheets
HubSpot
Slack

Marketing Reporting
Every campaign is tied to the pipeline and revenue it brings, in one monthly report
Google Analytics
Google Ads
LinkedIn Ads
Salesforce
Power BI
Company assistantMarketing Reporting
Ask which campaign worked and get one answer from your ads, website and CRM
Slack
LinkedIn Ads
Google Analytics
HubSpot

Marketing Campaigns and ads
Ad spend on Google, LinkedIn and Meta is checked against the plan every morning
Google Ads
LinkedIn Ads
Meta Ads
Excel
Microsoft Teams

Marketing Content
News from every site and team becomes a LinkedIn post, ready for approval
Microsoft Teams
LinkedIn

Marketing Content
Case study drafts come from project notes and the customer interview, ready for review
SharePoint
Microsoft Teams
Microsoft Word

Marketing Content
Every brochure and post is checked against brand rules and approved claims before it goes out
SharePoint
Microsoft Teams

Marketing Market and competitor research
Competitor price changes, launches and hiring arrive in one email every Monday
- Competitor websites
- Job portals
Microsoft Teams
Outlook

Customer service Help articles
Solved tickets become help articles, so each question gets answered once
Zendesk
Confluence

Customer service Feedback analysis
Every unhappy customer gets a call back within 48 hours, from someone who knows their history
Qualtrics
Salesforce
Outlook
Microsoft Teams
Company assistantCustomer service Incoming queries
Website chat answers from manuals, orders and warranty records, and hard cases reach an agent
Intercom
Shopify
Zoho Desk
Notion

Customer service Incoming queries
Every support email is read, tagged and sent to the right team within minutes
Freshdesk
SAP S/4HANA

Customer service Feedback analysis
Thousands of survey comments and reviews become a monthly list of themes, with examples
Qualtrics
Google reviews
Power BI
Outlook

Customer service Complaints and escalations
Angry customers and repeat complaints reach a senior person the same day
Freshdesk
Microsoft Teams

Customer service Incoming queries
Agents get a drafted reply to every email, with the order details filled in
Freshdesk
SAP S/4HANA

Operations Order processing
Customer POs become sales orders in SAP, checked against price and stock
Outlook
SAP S/4HANA
Company assistantOperations Quality and audits
Technicians get answers at the machine, from the manual, the readings and past repairs
- Line tablet
MaintainX
Power BI
SharePoint

Operations Inventory and purchasing
Stock is counted on a phone, and every gap reaches the books and the auditor
- Stores app
Microsoft Dynamics 365
Google Sheets
Microsoft Teams

Operations Vendor management
Supplier quotes are compared line by line, with the best value marked
Outlook
Excel
SAP S/4HANA
Company assistantOperations Quality and audits
Engineers ask for a drawing and get the released revision, with what changed and why
Microsoft Teams
Autodesk Vault
Jira
SharePoint

Operations Quality and audits
Open issues at shift change become work orders for the next shift
- Handover app
MaintainX
Microsoft Teams
Power BI

Operations Quality and audits
Evidence for every audit point is ready before the auditor asks
Outlook
SharePoint
SAP S/4HANA
Microsoft Teams
Company assistantFinance MIS and cash flow
Any budget variance explained in minutes, down to the records behind it
Microsoft Teams
Power BI
Microsoft Dynamics 365
SharePoint

Finance MIS and cash flow
A 13-week cash forecast that updates itself every Monday
SAP S/4HANA
Microsoft Teams
Excel
Power BI
Outlook

Finance Month-end close
Every bank account is reconciled each morning, with only the exceptions left for the team
- Bank statements
SAP S/4HANA

Finance Invoicing and collections
Customer payments are matched to the right invoices the day they land
- Bank statements
Outlook
SAP S/4HANA

Finance Invoicing and collections
Overdue invoices get the right reminder, and risky accounts reach a person first
SAP S/4HANA
Outlook
Microsoft Teams
Company assistantFinance MIS and cash flow
Once finance defines a number, every answer across the company uses the same definition
Slack
SAP S/4HANA
Power BI

Finance Month-end close
Month-end accruals are ready on day 1, drafted from open POs and goods receipts
SAP S/4HANA
Outlook

HR Hiring
Every application is screened against the role, with a reason for each shortlist
Outlook
Darwinbox

HR Policy questions
Staff get policy answers on Teams, with the clause each answer comes from
Microsoft Teams
Darwinbox
SharePoint
Company assistantHR Onboarding
New joiners get their first-month questions answered on Slack, with the source
Slack
Keka
Notion
Freshservice

HR Hiring
Interviews are booked across busy panels the day the shortlist is approved
Outlook
Microsoft Teams
Darwinbox

HR Onboarding
Every joiner gets a first-week plan, a buddy and trainings booked before day one
Darwinbox
Microsoft Teams
Outlook

HR Reviews
Managers get a one-page summary of each person's year before the review
SuccessFactors

HR Reviews
Every goal has a measure and a target before the manager approves it
SuccessFactors

IT Access for joiners and leavers
Every leaver's access ends on the last day, with a record for audit
Darwinbox
Entra ID
Microsoft Teams
ServiceNow
SAP S/4HANA
Salesforce

IT Helpdesk
Password resets and software access are handled on Teams in minutes
Microsoft Teams
ServiceNow
Entra ID

IT Access for joiners and leavers
Every joiner's accounts and laptop are ready before day one
Darwinbox
Entra ID
Microsoft Teams
Intune
ServiceNow

IT Security checks
Suspicious emails reported by staff are checked and answered within minutes
Outlook
Microsoft Defender
Microsoft Teams

IT Asset tracking
Unused software licences are found and reclaimed every month
Microsoft 365 admin
Entra ID
Darwinbox
Microsoft Teams

IT Helpdesk
During an outage, staff get a clear update every hour until it is fixed
ServiceNow
Microsoft Teams
Outlook

IT Helpdesk
Every IT ticket lands with the right team, with the details they need
ServiceNow
Microsoft Teams

Legal and compliance Contract review
Incoming contracts are checked against your standard positions, with each difference marked
Outlook
Microsoft Word
SharePoint
Company assistantLegal and compliance Contract review
Salespeople get contract answers in a minute, and new questions reach a lawyer
Slack
HubSpot
Confluence
DocuSign

Legal and compliance Contract review
Every contract's renewal dates and obligations are tracked, with reminders in time to act
SharePoint
Outlook

Legal and compliance Policy upkeep
Every policy is checked when a rule changes, with each clause to update marked
SharePoint
Outlook
Company assistantLegal and compliance Contract review
Lawyers ask in plain words and get a contract's current terms, checked against its invoices
Google Chat
Google Drive
DocuSign
NetSuite

Legal and compliance Regulatory tracking
Every new circular is summarised and sent to the team that must act on it
- Regulator websites
SharePoint
Microsoft Teams

Legal and compliance Policy upkeep
Annual policy acknowledgements are chased until everyone has signed
Darwinbox
Microsoft Teams
Outlook
Company assistantLeadership Management reports
Leaders ask how yesterday went and get plants, sales and service in one answer
Microsoft Teams
Odoo
Freshdesk
Power BI

Leadership Board and investor packs
The board pack comes together from every department's papers, with late ones chased
SharePoint
Outlook
Company assistantLeadership Meeting follow-ups
Every meeting's decisions are on record, and anyone can ask what was agreed
Google Meet
Google Drive
Asana
Slack

Leadership Meeting follow-ups
Every action from a leadership meeting gets an owner, a date and a follow-up
Microsoft Teams
Microsoft Planner
Outlook
Company assistantLeadership Management reports
Plant heads set up their own morning brief in plain words, with no request to IT
Microsoft Teams
SAP S/4HANA
Power BI

Leadership Management reports
Quarterly business reviews arrive with every unit's KPIs explained
Power BI
Excel
SharePoint
Microsoft Teams
Company assistantLeadership Meeting follow-ups
Each priority project gets a shared space where the team and the assistant work from one record
Microsoft Teams
SharePoint
Your teams stay in their apps. The AI comes to them.
It works inside the CRM, the ERP, the accounts app, email, chat and documents, beside the people who use them.
It stays in your control.
- Runs on your servers or your cloud.
- Each person sees only what their role allows.
- Every action is recorded.
- You own the code, data and settings.
Built on your company's context.
Every agent, assistant and app works from your company's facts, rules and live data. Built with your team, and kept current as the business changes.
Directs the work, makes the judgement calls, does the high-value work.
Durable facts
The slow-changing truth. Changes rarely, shapes every piece of work.
- Company facts
- SOPs
- Quality specs
- Compliance rules
- Org chart
- Customer history
- Brand guidelines
- Pricing rules
- Escalation matrix
- Approval chain
- Past lessons
- Templates
Live context
The state of the business today. Changes daily, captured as work happens.
- Current priorities and projects
- Production schedule
- Service tickets
- Quarterly plans
- Payments due
- Machine downtime
- Customer escalations
- Lead pipeline
- Raw material prices
- Stock in hand
- Dispatches this week
- Pending approvals
Under your team's supervision.
Free resources
Learn how AI works, and a map of tools to build it.
Free to read, and kept current as AI changes.
Atlas
Where each AI tool fits, and what it is good for.
Open Atlas