IT
Everyday IT work, process by process, and how each piece runs with AI.
Helpdesk
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During an outage, staff get a clear update every hour until it is fixed
ServiceNow
Microsoft Teams
Outlook
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Every IT ticket lands with the right team, with the details they need
- ServiceNow
- Microsoft Teams
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Password resets and software access are handled on Teams in minutes
- Microsoft Teams
- ServiceNow
Entra ID
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Company assistantStaff get answers from every company system on Slack, within their own access
Slack
Keka
Zoho Books
HubSpot
Freshservice
Google Drive
Access for joiners and leavers
Asset tracking
Security checks
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Last night's backups are checked every morning, and each failure gets a ticket
Gmail
Tally Prime
Google Workspace- Freshservice
- Slack
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Quarterly access reviews close on time, with every removal confirmed
- Entra ID
SAP S/4HANA- ServiceNow
- Outlook
- Microsoft Teams
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Suspicious emails reported by staff are checked and answered within minutes
- Outlook
- Microsoft Defender
- Microsoft Teams