Last night's backups are checked every morning, and each failure gets a ticket

Every morning the AI checks last night's Tally, shared drive and laptop backups against a usual night, finds the cause of each failure and raises a Freshservice ticket for IT.

Used day to day by
  • IT team
  • Accounts head

How it runs with AI

Early every morning, the AI reads each backup report and compares it with a usual night: the size, the finish time, and which Tally companies, shared drives and laptops were copied. It finds the cause of each failure, raises a Freshservice ticket with it and tells IT on Slack. It also keeps the date of your last test restore and raises a ticket when the next one is due.

Step by step

Where the work happens, what the AI does, and where it hands over to a person.

  1. Step 1, AI

    Reads every backup report that arrived overnight

    Needs to know: Expected backup reports

    In Gmail

  2. Step 2, AI

    Compares each backup with a usual night, by size and by what was copied

    Needs to know: Usual backup sizes, What counts as unusual, What each backup covers

    In Gmail , Tally Prime , Google Workspace

  3. Step 3, AI

    Finds the cause of each failure and sets aside laptops that were simply switched off

    Needs to know: Laptop owners, Past backup failures

    In Tally Prime , Google Workspace

  4. Step 4, AI

    Raises a Freshservice ticket for each failure, with the cause, and tells IT on Slack

    Needs to know: Who fixes each system

    In Freshservice , Slack

    Exception to step 4

    Alerts the IT head on Slack when a ticket is still open at the end of the day

  5. Step 5, Person

    Fixes the backup and runs it again, and the AI checks the new copy

    In Freshservice

What stays with a person

  • Fixes the backup and runs it again, and the AI checks the new copy

Apps in this example

  • Gmail
  • Tally Prime
  • Google Workspace
  • Freshservice
  • Slack

The same flow works with the apps you use.

This fits you if

  • Your accounts run on Tally Prime, with the data on an office server or a single PC
  • Your shared files live in Google Workspace shared drives
  • Backup reports arrive by email, and nobody reads them every day
  • Your last test restore was more than 3 months ago, or nobody is sure when it was

What to watch for

  • A report that says completed only proves a copy was made. Your IT team restores a backup to a test folder every month to prove it opens, and the AI raises a ticket when the next test is due
  • Your IT team sets what counts as unusual, such as how far a backup's size can move from its recent average, and how long a laptop can go without a backup
  • Restoring data over live files, deleting old backups and changing what gets backed up stay with your IT team. The AI reads reports and raises tickets
  • When the accounts team moves Tally data or adds a company, they tell IT, so the backup and the check cover it from the first night

Read more

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