Customer service
Everyday customer service work, process by process, and how each piece runs with AI.
Incoming queries
-
Agents get a drafted reply to every email, with the order details filled in
Freshdesk
SAP S/4HANA
-
Company assistantAgents on a call get a suggested answer from past tickets, the knowledge base and the caller's orders
Exotel
Zendesk
Unicommerce
Confluence
-
Customers register their warranty by scanning a sticker, with the invoice already checked
- Warranty app
- Zendesk
Shopify
Zoho Books
-
Dealers and customers get their order status on WhatsApp, straight from SAP
WhatsApp Business- SAP S/4HANA
-
Every service call becomes a ticket with a summary and the next step
- Call recordings
- Freshdesk
-
Every support email is read, tagged and sent to the right team within minutes
- Freshdesk
- SAP S/4HANA
-
Field engineers close calls on a phone app, and the invoice goes out before they leave
- Service app
- Freshdesk
Odoo
Tally Prime
Google Maps
-
Company assistantWebsite chat answers from manuals, orders and warranty records, and hard cases reach an agent
Intercom- Shopify
- Zoho Desk
Notion
Complaints and escalations
-
Angry customers and repeat complaints reach a senior person the same day
- Freshdesk
Microsoft Teams
-
Every complaint gets an owner and a deadline, and closes only when the customer confirms the fix
- Exotel
Gmail- Freshdesk
Slack
-
Legal notices and consumer court cases reach your legal team the same day
Outlook- Freshdesk
-
Warranty claims are checked against the terms and service history before anyone is sent out
- Service app
- SAP S/4HANA
- WhatsApp Business
Help articles
-
Field engineers get answers from every product manual on WhatsApp, with the page
SharePoint- WhatsApp Business
-
Solved tickets become help articles, so each question gets answered once
- Zendesk
- Confluence
-
Company assistantWhen an agent corrects the assistant, the fix is saved for the whole service team
- Microsoft Teams
- Freshdesk
Feedback analysis
-
Every support call is checked against your quality checklist, the same day
- Call recordings
- Freshdesk
- Microsoft Teams
-
Every unhappy customer gets a call back within 48 hours, from someone who knows their history
Qualtrics
Salesforce- Outlook
- Microsoft Teams
-
Google reviews get a reply within a day, and bad ones open a ticket and reach the owner
- Google Business Profile
- Zoho Books
- Zoho Desk
Google Chat
-
Thousands of survey comments and reviews become a monthly list of themes, with examples
- Qualtrics
Google reviews
Power BI- Outlook