Parcels are booked and labelled as they are packed, and customers hear by email and SMS

Packed Shopify orders are booked on Shiprocket and their labels print in one batch. Customers get tracking by email and SMS, and a failed delivery is rebooked the same day.

Used day to day by
  • Dispatch team
  • Customer service agents
  • Business owner

How it runs with AI

The AI checks every new order's address, books each packed parcel on Shiprocket with the courier your rules pick for that pincode and weight, and prints the labels and the pickup list in one batch. Customers get the tracking link by email and SMS when the parcel leaves and again on delivery day. When a delivery fails, the AI asks the customer for a better time and books another attempt.

Step by step

Where the work happens, what the AI does, and where it hands over to a person.

  1. Step 1, AI

    Checks every new order's address and pincode before it is packed

    Needs to know: Pincode directory

    In Shopify , MSG91

    Exception to step 1

    Texts the customer to confirm the address and holds the order until they reply

  2. Step 2, AI

    Books each packed parcel on Shiprocket, prints its label and marks the Shopify order shipped

    Needs to know: Courier rules by pincode, Pickup times

    In Shiprocket , Shopify

  3. Step 3, AI

    Emails and texts the customer the tracking link when the parcel leaves, and again on delivery day

    Needs to know: Customer message templates

    In Shiprocket , Gmail , MSG91

  4. Step 4, AI

    Asks the customer for a better time when a delivery fails, then books another attempt on Shiprocket

    Needs to know: Reattempt rules by courier

    In MSG91 , Shiprocket

    Exception to step 4

    Passes the order to the dispatch lead when the customer is silent by the next morning

  5. Step 5, Person

    Calls the customers who stayed silent and decides whether to try again or bring the parcel back

    In Shiprocket

What stays with a person

  • Calls the customers who stayed silent and decides whether to try again or bring the parcel back

Apps in this example

  • Shopify
  • Shiprocket
  • Gmail
  • MSG91

The same flow works with the apps you use.

This fits you if

  • You sell on your own Shopify store and ship more than 100 parcels a day
  • Your team books parcels on Shiprocket by hand or by uploading a file
  • Cash on delivery is a large share of your orders
  • Customers call or write to customer care to ask where their parcel is
  • Parcels from failed deliveries reach your warehouse before anyone has spoken to the customer

What to watch for

  • The courier rules are yours, for each region, weight and payment type. Your dispatch lead keeps them current as rates and delivery records change
  • Bookings use the weights in Shopify. Keep product and box weights current, because couriers charge for the weight they measure
  • Messages go out from your orders mailbox and your SMS sender name, so customers know who is writing
  • Cancelling an order, refunding a customer and writing off a returned parcel stay with your team. The automation books, tracks and asks

Read more

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